Warranty
Coverage comes from the manufacturer and the marketplace you bought from, and it varies by product. Here is how to find yours and how to use it.
Why this page doesn't quote a warranty period
Warranty coverage and duration are set per product by the manufacturer and, where it applies, by the marketplace seller — and they are confirmed to you on the listing and your order at the point of purchase. A single blanket period printed here would be wrong for some products and would override what you actually bought under, so we point you at your own listing instead. If it isn’t clear there, ask us and we will check it for you.
Where your coverage comes from
The manufacturer
Whatever warranty the manufacturer provides for that product, as described on the listing and any documentation supplied in the box.
The marketplace
Amazon UAE and Noon UAE apply their own guarantees and buyer protection to orders placed with them, on top of and separate from any manufacturer warranty.
Us, in support
We can read your listing's terms with you, confirm whether a symptom is a known fault, and help you get a claim moving. We don't set the terms.
Warranty questions reach a person who knows the range — start with the marketplace, come to us when that route doesn't fit.
Which route to take
Two routes, and the right one depends mostly on how long ago you bought it.
A recent purchase
If you are still inside the marketplace’s own return or replacement window, that route is almost always faster and simpler than a warranty claim. Start from your order — see Returns & Refunds.
An older purchase
Past the return window, a genuine fault becomes a warranty matter. Raise it through the marketplace you bought from, and tell us as well — a fault we are seeing more than once is something we need to know about.
What to have ready
Every claims process, on either marketplace, asks for roughly the same things. Gathering them first turns a long exchange into a short one.
Proof of purchase. The order on Amazon UAE or Noon UAE, or the order number. This is what establishes what you bought and when.
The exact product and model. The model marking on the unit or the packaging, not just the listing title — ranges often contain several close variants.
A clear description of the fault. What it does, when it started, and what you were using it with. “Stopped working” is the hardest possible starting point.
Photos or a short video. The fault itself, plus the unit and its label. For anything intermittent, video is worth far more than a description.
What you have already tried. A different socket, a different cable, a different device. It rules things out and it stops you being asked to repeat it.
Raise a claim
Claims are raised against the order, on the marketplace that holds it.
Amazon UAE
Sign in, open Your Orders, and use the help or problem option on that order. Amazon routes it to the appropriate process for the item and the time elapsed.
Noon UAE
Sign in, open My Orders, and use the support option on that order. Noon routes it according to the item and its own applicable terms.
Bought somewhere other than our two marketplace stores, or not getting anywhere? Contact us with the details and we will tell you what can be done.
How a claim runs
Four stages. The first one resolves more cases than people expect.
Rule out the simple causes. A different socket, cable or device; a charger that is under-rated for what you plugged into it; a plug adapter being asked to carry a load it was never rated for. These are the most common causes and none of them are faults.
Check what covers you. Your listing and your order state the coverage that applies. Read it before you describe the problem — it tells you what remedy to ask for.
Raise it on the order. Through the marketplace's own support flow, with your evidence attached. That creates the record the process runs on.
Tell us in parallel. Especially for anything that looks like a safety issue or a repeated fault. We cannot approve a claim for you, but we can push from the distribution side and we need faults visible to us. Reach us on the contact page.
Questions to ask about your coverage
Rather than guess at terms we don't set, here is what to look for in the terms that apply to you. Ask us and we'll go through them with you.
How long the coverage runs, and from which date — the order date or the delivery date.
Whether the remedy is repair, replacement or refund, and who chooses.
Whether accessories and consumables in the box are covered on the same terms as the unit.
What proof is required, and whether the original packaging forms part of it.
Who pays to return a faulty unit, and how it should be sent.
What is excluded — most warranties exclude damage and misuse, and the wording differs.
None of this is written to be discouraging. It is written because a claim that arrives with the right information tends to be resolved, and one that arrives without it tends to stall.
Business and bulk orders
B2B supply is covered by whatever was agreed for that order.
Warranty and after-sales terms on a wholesale, dealer or distribution order are set in that agreement and handled directly with us, not through a marketplace. Raise it with your contact here, or start at B2B & distribution.
Warranty questions
How long is the warranty on my product?
It depends on the product, and it is stated on the listing you bought from. We deliberately don't publish a single site-wide duration, because quoting a period here that didn't match your listing would be misleading — and the listing is what you actually bought under. Check the listing or your order confirmation, and ask us if it isn't clear.
Do I need the original packaging to claim?
Keep it if you can. Some claim processes ask for the box, the accessories or the model label on the packaging, and having it removes an obstacle. Not having it doesn't automatically end a claim — ask before you assume either way.
I've lost my order confirmation. Can I still claim?
Your order history on Amazon UAE or Noon UAE is the proof of purchase, and it stays in your account — you don't need the emailed copy. If you genuinely can't recover it, tell us what you have and we'll see what's possible.
Is the warranty valid if I bought it outside the UAE?
Coverage is tied to where and from whom you bought, so a purchase made outside our Amazon UAE and Noon UAE stores isn't something we can speak for. Send us the details and we'll tell you honestly whether we can help.
What if the product is discontinued?
A discontinued product doesn't lose whatever coverage came with it. What changes is the practical remedy — a like-for-like replacement may not be available, so the resolution may differ. Raise it and we'll tell you where it stands.
Can you repair a product?
We're a distributor, not a service centre, so we don't carry out repairs. Warranty claims are resolved through the marketplace or the manufacturer's process rather than by us fixing the unit.
Something looks like a safety issue — what should I do?
Stop using it, unplug it, and contact us straight away as well as the marketplace. Anything that gets unusually hot, smells of burning, or has visible damage to a plug or cable is not something to keep testing.
Related
Think you have a faulty product?
Send us the model, the order and a short description of what it's doing. We'll tell you whether it's a fault and what the fastest route to a resolution is.