Contact Us
Product questions, warranty, wholesale or anything else — reach us however's easiest. If it's about an order already placed on Amazon or Noon, the marketplace will get you there faster, and we'll say so below.
How to reach us
Three routes, and the right one depends on whether your question is about a product or about an order.
Send us a message
Who answers what
Worth thirty seconds before you write, because it decides whether you get an answer or a redirect.
Product questions — us
Specifications, compatibility, which model suits your use, what is in the box, and how two models in a range actually differ.
Orders and delivery — the marketplace
Payment, tracking, delivery dates, cancellations and refunds are handled by Amazon UAE or Noon UAE under their terms.
Returns — start at the marketplace
The return window belongs to the store you bought from. Returns & Refunds explains when to come to us instead.
Wholesale and dealer — us, directly
Volume pricing, retail supply and distribution never go through a marketplace. Start here →
What happens after you send it
No ticket portal and no queue number — a person reads it and replies.
- 1
It lands in our enquiry inbox
Stored against the form you used so it reaches the right side of the business — product support or B2B — rather than a general inbox somebody has to triage.
- 2
We read it and reply by email
During UAE business hours, to the address you gave us. If the question needs a spec sheet or a photo to answer properly, that comes back attached.
- 3
If it isn't ours to fix, we say so immediately
A delivery or refund problem gets pointed at the marketplace on the first reply, with what to ask them — not after a week of back and forth.
Contact questions
Can you tell me where my order is?
No — and not because we won't. An order placed on Amazon UAE or Noon UAE exists in that marketplace's system, not ours; we have no visibility of your order number, your address or your courier. Tracking, delivery dates and delivery problems all go through the account you ordered from, which is also the fastest route to a resolution.
Which model should I buy? I can't tell the difference from the listing.
This is the question we are best placed to answer, and the one we would rather answer before you buy than after. Send us what you are plugging in, where you are using it and any constraint that matters — a socket type, a wattage, a vehicle, a room size — and we will tell you which model fits and which one is more than you need.
Do you sell directly if I contact you?
Not for single items. There is no checkout on this site and we do not take card payments, so a consumer purchase always goes through Amazon UAE or Noon UAE. Volume, retail supply and dealer terms are a different matter and are arranged with us directly.
My product has developed a fault. Who do I contact?
Start with the marketplace you bought from, because the purchase contract and the return window are theirs. If it is outside that window, or the marketplace route does not fit the problem, contact us with the model and proof of purchase and we will pick it up from there.
What do you do with what I send you?
Your enquiry is stored so we can answer it and kept only as long as that needs, and it is used for nothing else — no marketing list, no third parties. The Privacy Policy sets out exactly what a form collects and how long it is held.
I sent a message and haven't heard back.
Check the spam folder first — an automated reply from an unfamiliar domain is the usual culprit. If it is genuinely missing, WhatsApp us on the number above; it reaches the same people and nothing can silently filter it.
Prefer to talk it through?
WhatsApp reaches us fastest during UAE business hours. We can't process an order for you, but we can tell you which model to order and why.