Returns & Refunds
HAMMINER does not take returns or issue refunds. Both are handled by the marketplace you bought from, under its own returns policy.
The short version
We never take your payment, so we are never in a position to refund it. Every consumer order is placed with Amazon UAE or Noon UAE, and that marketplace’s returns policy — the window, the conditions, who pays return shipping and how the refund is issued — is the one that applies to your order.
Who does what
HAMMINER
Distributes the product and can tell you whether what you received is correct, whether a fault is a known one, and which model you actually needed.
The marketplace
Holds the order and the payment. Sets the return window and conditions, approves the return, arranges collection or drop-off, and issues the refund.
Beyond the window
Once a return window has closed, a genuine fault becomes a warranty question instead. Warranty →
Before you start a return
Five minutes here saves a rejected return, which is the one outcome nobody wants.
Check the window on your order. It is stated on the marketplace order page and it is the only version that counts for you.
Keep the box and everything in it. Cables, adapters, manuals, plug attachments and the retail packaging. Returns of part of a product tend not to go well.
Photograph the problem. If something arrived damaged, wrong or faulty, photos taken before you repack are the strongest evidence you will have.
Ask us if it might not be a fault. A travel adapter that fits the socket but will not run a high-draw appliance, or a projector that needs a different input, is a compatibility question — and we would rather answer it than have you return a product that works.
Start your return
Open the store you bought from. The return has to be raised against the order for the refund to reach you.
Amazon UAE
Sign in, open Your Orders, and use the return or replacement option on the order. Amazon shows you the window, the conditions and the return method before you confirm.
Noon UAE
Sign in, open My Orders, and use the return option on the order. Noon shows the eligibility, the reasons available and how the item will be collected or dropped off.
How a return runs
The same four stages on either marketplace, whatever they call them.
Raise it on the order. Pick the reason honestly — it determines whether return shipping is charged to you and whether a replacement is offered instead of a refund.
Pack it as it arrived. Everything back in the retail box, and the box protected for transit. Include whatever return label or reference the marketplace gives you.
Hand it over and keep the proof. Collection or drop-off, as the marketplace arranges. Keep the receipt or tracking reference until the refund lands — it is your evidence the item was sent.
Refund from the marketplace. Issued to your original payment method once they have processed the return, on their timetable. Chase it with them, since they hold the payment.
What we can help with
We cannot move your refund along, but there is a real category of problem we are better placed to solve.
Is this actually faulty?
Describe what it is doing and we will tell you whether that is a fault, a compatibility limit, or something set up the wrong way — before you return a working product.
Wrong or missing item
Report it to the marketplace to protect your order, and tell us as well. A packing or labelling error is something we want to see from the distribution side.
Business and bulk orders
Wholesale and distribution orders sit outside all of this.
Returns on a B2B order are handled under whatever was agreed for that order, directly with us — no marketplace is involved. Raise it with your contact here, or through a wholesale or distributor enquiry.
Returns questions
How long do I have to return something?
Whatever window the marketplace you bought from gives you, as it stood at the time of your order. Amazon UAE and Noon UAE each set and occasionally change their own return windows, and they can differ by product category — so the authoritative answer is on your order page, not here. Check it early rather than late.
Who pays the return shipping?
That's set by the marketplace and usually depends on the reason for the return. A faulty or incorrect item is normally treated differently from a change of mind. The return flow on your order tells you before you commit to it.
When will I get my refund?
The marketplace issues the refund, to the payment method you used, on their own timetable once the return is processed. We never hold your money at any point, so we can't release or speed up a refund.
Can I return it to your office in Sharjah instead?
No. Our Sharjah address is an office with no retail counter, and a marketplace return has to go through the marketplace's own process to be registered against your order and refunded. Sending it to us would leave your order open and unrefunded.
Can I exchange an item for a different model?
Only if the marketplace offers an exchange or replacement on that order — some do for certain items. Otherwise the practical route is to return the one you have and order the one you want. Ask us first if you're unsure which model is actually right.
What if the item was a gift, or I don't have the order?
The return has to be raised from the order it was bought on, so whoever placed the order needs to start it. If you genuinely can't identify the marketplace, send us the product and any packaging details and we'll help you work out where it came from.
The product is faulty rather than unwanted — same process?
Start the same way, through your order, because the marketplace return route is usually fastest for a recent purchase. If you're outside the return window, it becomes a warranty matter instead — see our Warranty page.
Related
Not sure whether to return it?
Describe what the product is doing and we'll tell you straight whether it's faulty, the wrong model for the job, or working as intended.