Shipping Information
HAMMINER does not ship consumer orders. Delivery is handled by the marketplace you buy from, under its own shipping terms.
The short version
There is no checkout on this site, so there is no HAMMINER shipping policy to apply to your order. Every consumer purchase is fulfilled by Amazon UAE or Noon UAE, and their shipping terms — cost, speed, coverage, tracking and delivery guarantees — are the ones that govern it, as they stood when you checked out.
Who does what
HAMMINER
Distributes the products and maintains the listings. We can answer what is in the box and which model fits your situation — before you order.
The marketplace
Takes payment, picks, packs, ships, tracks and delivers. Sets the delivery charge and the estimated date, and owns the courier relationship.
If it goes wrong
A delivery problem is raised with the marketplace, because they hold the order, the proof of delivery and the buyer protection that covers it.
Where your delivery terms come from
Three things decide what you pay and when it arrives, and none of them are set on this page.
The listing you bought from. Each marketplace listing carries its own delivery options and estimate, which can differ between Amazon UAE and Noon UAE for the same product.
The marketplace’s shipping policy. The version in effect at the time of your order applies, including any membership benefits or free-delivery threshold you qualify for.
Your delivery address. Coverage, timing and any surcharge for a remote location are determined by the marketplace for your address, at checkout.
This is also why product pages on this site do not quote a delivery date. The marketplace knows your address, your account and its own current capacity; we do not.
Find your delivery details
Open the store you bought from and go to your order — that page is the authoritative answer for your specific delivery.
Amazon UAE
Sign in and open Your Orders. The order detail page carries the delivery estimate, the tracking link, the carrier and the marketplace’s own delivery and returns options for that order.
Noon UAE
Sign in and open My Orders. The order detail page carries the status, the tracking, and Noon’s own delivery and returns options for that order.
If a delivery goes wrong
Late, missing, damaged or the wrong item — the route is the same, and speed matters because these processes have time limits.
Check the order on the marketplace first. The status often answers it: a split shipment, a failed delivery attempt, or an address that needs confirming. This takes a minute and saves the rest.
Report it through that order. Use the marketplace's own problem-reporting or help flow on the order itself. That is what creates a record and what triggers their buyer protection — a message to us does not.
Keep the packaging and take photos. If a parcel arrives damaged or the contents are wrong, photograph the outer box, the label and the contents before unpacking further. Every claims process asks for this and it is hard to recreate later.
Tell us too, if the product itself is the problem. A damaged or incorrect product is also useful for us to know about — send us the details and we will look at it from the distribution side. For a fault rather than a delivery problem, start at Warranty.
Business and bulk orders
Distribution, wholesale and dealer shipments are a different matter entirely.
Nothing above applies to B2B orders. Volume shipments are arranged directly with us — terms, lead time, freight and delivery are agreed per order rather than set by a marketplace. Start with a wholesale or distributor enquiry.
Shipping questions
How much is delivery, and how long does it take?
Whatever the marketplace quotes you at checkout. Delivery cost and speed are set by Amazon UAE or Noon UAE per order — they vary by product, destination, delivery option and any membership you hold with them. We deliberately don't publish figures here, because a number on this page that disagreed with your checkout would be worse than no number at all.
Where do I find my tracking?
In your order on the marketplace you bought from — Amazon UAE and Noon UAE each issue their own tracking and notifications. We have no visibility of your order and cannot look it up for you.
Do you ship outside the UAE?
Consumer orders go wherever Amazon UAE and Noon UAE deliver, so their coverage is the answer. For distribution or wholesale shipments elsewhere in MENA, that's arranged directly with us through a B2B enquiry.
My order arrived in more than one parcel — is that normal?
Yes, it can be. Marketplaces split shipments by warehouse and by item, so a multi-item order can arrive in stages. Your order detail page on the marketplace shows what's still in transit.
The tracking says delivered but I don't have it. What now?
Raise it with the marketplace, not with us — they hold the courier relationship and the proof of delivery, and their buyer protection is what covers you. Report it through your order as soon as you notice, since these processes tend to have a time limit.
Can I change my delivery address after ordering?
Only through the marketplace, and only while the order is still at a stage that allows it. Check your order on Amazon UAE or Noon UAE straight away — we cannot amend an order on your behalf.
Are there customs charges or duties?
Anything owed is calculated and collected by the marketplace as part of your order, under its own terms. If a charge appears that you don't understand, the marketplace's order breakdown is the place to query it.
Related
Not sure who to contact?
Tell us what happened and we'll tell you whether it's a marketplace matter or ours — that alone saves most of the back and forth.